Practice policies

Read our practice policies on these pages.

Accessibility

Accessibility statement for The Willow Tree Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the...

Complaint policy

We aim to offer our registered patient population a service they are satisfied with; our vision statement is “The service we provide is the service we are happy to receive”....

How we use your medical records

Important information for patients This practice handles medical records in line with laws on data protection and confidentiality. We share medical records with those who are involved in providing you...

Patient Personal Data Leaflet

This leaflet explains why your data is collected and the ways in which your data may be used Your doctor and other health professionals caring for you keep records about...

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...

Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to...

Date published: 20th September, 2023
Date last updated: 21st September, 2023