Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential data (PCD)...
Accessibility
Accessibility statement for The Willow Tree Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Patient Personal Data Leaflet
This leaflet explains why your data is collected and the ways in which your data may be used Your doctor and other health professionals caring for you keep records about...
How we use your medical records
Important information for patients This practice handles medical records in line with laws on data protection and confidentiality. We share medical records with those who are involved in providing you...
Zero Tolerance Policy
The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to...
Complaint policy
We aim to offer our registered patient population a service they are satisfied with; our vision statement is “The service we provide is the service we are happy to receive”....
Date published: 7th February, 2024
Date last updated: 2nd March, 2025
