Appointments & Services we offer at Willow Tree

We try to keep our GP appointments for patients with more serious health problems.

Before you book an appointment to see a doctor  you maybe asked the reason for your call today as our Coordinators are trained to sign post to the best  appropriate person / service for your care

They are able to direct  certain condition’s such as minor Illness an example of these :

  • Chest, Urine, Ear infections.  Skin rashes. Abdominal pain, Wounds, Sore Throats
  • Some long term conditions such as  Asthma / Diabetics  can be addressed by a Minor Illness nurse


  • We have First Contact Physio we can pre book these are for those new MSK pain conditions, Back , Joints, Hand, Shoulders, Leg pains are just  a few they can assist with.                     This service held at Willow Tree and Botolph Bridge.


  • We have access to the following service we can refer into and  the reception coordinators can refer into this service as well as clinical staff members:

New service to the Surgery  October 2023

  • Mental Health Community Connectors
  • will support people over 18 years old
  • · suffering with moderate to severe mental health issues (see definition below)
  • · are not suitable for IAPT and do not reach thresholds for secondary services (see definitions below)
  • · currently rely on very regular GP appointments for sustained wellbeing,
  • And for whom:
  •  Isolation is a key issue
  • ·Their mental health issues are exacerbated by other social issues
  • i.e housing, relationship, physical health, finance/benefits, drugs and alcohol.


Mental health definitions

Mild mental health problem is when a person has a small number of symptoms that have a limited effect on their daily life.

Moderate mental health problem is when a person has more symptoms that can make their daily life much more difficult than usual.

Severe mental health problem is when a person has many symptoms that can make their daily life extremely difficult.


Social Prescribing link worker

We have access to this service through the Surgery please contact us if this is something we can help with. This has been highly Popular with patients in the 12 months we have has this in the Surgery.


Our receptionists can help you decide which is the right service for you and may sometimes sign post to the local pharmacist who can offer over the counter advice that may not need GP  input in the first instance. As some conditions can be managed at home with over the counter advice and treatment.

Self Care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments. Please remember that self-care for ... [continue] Self Care

Minor Illness via Pharmacy.

Your  Local Pharmacy can help you. Minor illnesses Not everything needs a Doctors Appointment. Antibiotics are now not issued for majority of the below unless advised by the pharmacist these ... [continue] Minor Illness via Pharmacy.

Out of Hours Services = Evenings and Weekends

Evenings and Weekend Contacts for Patients who needs medical attention. If you have a Mental Health Crisis and needs help please contact the Crisis Team on  111 option 2 –  ... [continue] Out of Hours Services = Evenings and Weekends

NHS 111

111 is the free NHS non-emergency number. You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 ... [continue] NHS 111

NHS Dental Access Centre

For an emergency service.  (The practice does not provide dental services) 5 Midgate, Peterborough Telephone: 295854

Minor Injuries and Illness Unit

This is a nurse led service provided for health advice and treatment of minor accidents and illnesses. This is based at the City Care Centre on Thorpe Road, Peterborough, PE3 ... [continue] Minor Injuries and Illness Unit

Accident and Emergency

A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?” If not, please consider using other local health services before you ... [continue] Accident and Emergency

Date published: 9 December 2023
Date last updated: 31 December 2023