The Willow Tree Surgery (formerly Orton Bushfield Medical Practice)

01733 371451

Appointments

We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery or calling in to reception.

Our normal appointment times are:
Monday to Friday 8.30 – 12.00 and 3.30 – 6.00
As well as offering extended access every Thursday evening at the surgery, our patients can book evening and weekend appointments for a range of services, including routine GP appointments, with the GP Hub.

There are pre-bookable, online and on the day appointments available, also telephone advice as well.

Doctorlink

Doctorlink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here:

https://app.doctorlink.com/ortonbushfieldmedicalpractice/register

The symptom checker will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required, you can simply click on the ‘request appointment’ link. Once the request has been submitted, you will then be contacted by the practice team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

You can also download the App on Google Play or Apple

Greater Peterborough Network
You can request evening and weekend appointments in the GP Hub online through the greater Peterborough network website.
greaterpeterboroughgps.nhs.uk

Did you know you can now book appointments online? Please speak to a receptionist if you would like to register for this service. If you are already registered, click on the Appointments Box to take you to the website where you can make a pre-bookable appointment with a doctor.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

The doctor can only see one person per consultation, and if you have multiple problems and feel you need a longer appointment, please mention this to the receptionist when booking.

Did Not Attend (DNA) Policy
If you have booked an appointment that you no longer require please telephone the surgery to cancel the appointment. The sooner you are able to cancel, the more likely it is that we can offer the appointment to someone else.

Appointment line: 01733 371452

Cancellations – help us to help you

If you cannot keep an appointment please inform us as soon as possible.  You can now manage your appointments online using the link below:

Online appointments

You will need to register before you can use this service.

Interpreting services

Interpreting services are available to all our patients if they require them.  We sometimes offer this service on the telephone or in person but we do need to know in advance of any appointment you may have, if this is required.

Home visits

For day time visits only (8.30am – 6.00pm) please telephone the surgery on 371452.

Out Of Hours

When the surgery is closed on weekdays from 6.00pm to 8.30am the following morning and Saturdays, Sundays and Bank Holidays please ring 111 and you will be connected to the out of hours service.   You may be given telephone advice or asked to attend the Peterborough Doctors on Call Centre (PDOC) which is based at the Walk In Centre.