Patient Information

Here you can find out how to register at our practice, areas we cover and you can read more information for patients.


Complaints and compliments

We aim to offer our registered patient population a service they are satisfied with; our vision statement is “The service we provide is the service we are happy to receive”. ... [continue] Complaints and compliments

COVID-19 info

Changes to surgery procedures as a result of the coronavirus (COVID-19) Since the Covid outbreak it has changed the way we operate as a surgery and has impacted a lot ... [continue] COVID-19 info

GDPR, Privacy and cookies

For information on how we use your personal data and medical records please click on the pages below.

How to register

When you first attend surgery you will be asked to complete a number of forms. It would be helpful if you could bring the following information with you for everyone ... [continue] How to register

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Patient transport

If you need transport for hospital appointments this is now arranged through the East Anglia hospital transport service. Their general enquiry number is – Telephone – 0345 601 3733. In the case ... [continue] Patient transport

Practice boundary

Our practice area covers: Alwalton, Hampton, New Fletton, Orton Brimbles, Orton Goldhay, Orton Longueville, Orton Malborne, Orton Northgate, Orton Southgate, Orton Waterville, Orton Wistow and Woodston. Please enter your postcode ... [continue] Practice boundary

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Zero Tolerance Policy

Zero Tolerance Policy   The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate ... [continue] Zero Tolerance Policy

Date published: 8 December 2023
Date last updated: 31 December 2023