Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Complaints and compliments
Willow Tree Surgery welcome your comments and suggestions on the services we provide. Please contact our Practice Management Team who will ensure any query or complaints are dealt with. Ways ... [continue] Complaints and compliments
COVID-19 info
Changes to surgery procedures as a result of the coronavirus (COVID-19) Since the Covid outbreak it has changed the way we operate as a surgery and has impacted a lot ... [continue] COVID-19 info
GDPR, Privacy and cookies
For information on how we use your personal data and medical records please click on the pages below.
How to register
When you first attend surgery you will be asked to complete a number of forms. It would be helpful if you could bring the following information with you for everyone ... [continue] How to register
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities
Patient transport
If you need transport for hospital appointments this is now arranged through the East Anglia hospital transport service. Their general enquiry number is – Telephone – 0345 601 3733. In the case ... [continue] Patient transport
Practice boundary
Our practice area covers: Alwalton, Hampton, New Fletton, Orton Brimbles, Orton Goldhay, Orton Longueville, Orton Malborne, Orton Northgate, Orton Southgate, Orton Waterville, Orton Wistow and Woodston. Please enter your postcode ... [continue] Practice boundary
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We have a zero tolerance policy. Our staff work extremely hard and sometimes under extreme pressure. Any patients who are violent or threaten violence or behave in a way that ... [continue] Violent or abusive behaviour
