The Willow Tree Surgery (formerly Orton Bushfield Medical Practice)

01733 371451

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Antibiotic awareness

Antibiotics are important medicines for treating bacterial infections in both humans and animals. Antibiotics are losing their effectiveness at an increasing rate. Antibiotic resistance is one of the most significant ... [continue] Antibiotic awareness

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact our Practice Manager,  by telephone or, if you ... [continue] Complaints and compliments

Facilities

All consulting rooms are on ground floor level, with wheelchair access. All of our facilities are accessible by disabled patients. There is a baby changing room available.

GDPR, Privacy and cookies

How we use your medical records Important information for patients This practice handles medical records in line with laws on data protection and confidentiality. We share medical records with those ... [continue] GDPR, Privacy and cookies

How to register

When you first attend surgery you will be asked to complete a number of forms. It would be helpful if you could bring the following information with you for everyone ... [continue] How to register

Named GP for all patients

From April 2016 a requirement of the new GP contract is that all patients, including children, must be allocated a named, accountable GP who takes responsibility to oversee the delivery ... [continue] Named GP for all patients

Out of hours and other services

Out of Hours Care Out of hours care is provided in Peterborough – please phone – 01733 293 838 to speak to the service. This will be daily from 18:30 ... [continue] Out of hours and other services

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Our practice area covers: Alwalton, Hampton, New Fletton, Orton Brimbles, Orton Goldhay, Orton Longueville, Orton Malborne, Orton Northgate, Orton Southgate, Orton Waterville, Orton Wistow and Woodston.

Privacy notice: Patient confidentiality

Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used and how we keep it safe and ... [continue] Privacy notice: Patient confidentiality

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We have a zero tolerance policy. Our staff work extremely hard and sometimes under extreme pressure. Any patients who are violent or threaten violence or behave in a way that ... [continue] Violent or abusive behaviour