Willow Tree Surgery: 01733 371451
Appointments line: 01733 371452

Open Mon-Fri from 8:30am to 6:00pm

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Complaints and compliments

We welcome your comments and suggestions on the services we provide.  Please contact our Practice Manager Kully Ryait who will ensure any query or complaint is dealt with immediately. We take ... [continue] Complaints and compliments

COVID-19 info

Changes to surgery procedures as a result of the coronavirus (COVID-19) Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit ... [continue] COVID-19 info

GDPR, Privacy and cookies

For information on how we use your personal data and medical records please click on the pages below.

How to register

When you first attend surgery you will be asked to complete a number of forms. It would be helpful if you could bring the following information with you for everyone ... [continue] How to register

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Patient transport

If you need transport for hospital appointments this is now arranged through the East Anglia hospital transport service. Their general enquiry number is – Telephone – 0345 601 3733. In the case ... [continue] Patient transport

Practice boundary

Our practice area covers: Alwalton, Hampton, New Fletton, Orton Brimbles, Orton Goldhay, Orton Longueville, Orton Malborne, Orton Northgate, Orton Southgate, Orton Waterville, Orton Wistow and Woodston. Please enter your postcode ... [continue] Practice boundary

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We have a zero tolerance policy. Our staff work extremely hard and sometimes under extreme pressure. Any patients who are violent or threaten violence or behave in a way that ... [continue] Violent or abusive behaviour